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Craziecrepes
07-11-2010, 12:35 PM
When I click on any channel through the iPad it does not work. Used to work fine now that's all I get is a circle turning. And no tv. Still works fine on my iPhone from same location. Please help.
TVC_Colwal
07-11-2010, 01:25 PM
Please could you verify if in the top right corner it says iPad v1.4 beta if it says e.g. iPad Landscape Mode Beta, then please let me know ASAP.
Craziecrepes
07-11-2010, 02:36 PM
Please could you verify if in the top right corner it says iPad v1.4 beta if it says e.g. iPad Landscape Mode Beta, then please let me know ASAP.


Top corner says iPad v1.4 beta
TVC_Colwal
07-11-2010, 02:57 PM
Then what should happen is that you select a channel then it starts to load then a button should be there to start the channel.
Craziecrepes
07-11-2010, 10:22 PM
Then what should happen is that you select a channel then it starts to load then a button should be there to start the channel.

i know what should be there cause it used to work very well.
now when you press the play button you just get a turning circle that never loads. not even the ads. just stays at a turning circle. tried it both on wifi and 3g with the same result.
TVC_Colwal
07-11-2010, 11:13 PM
Go to this address http://supportstats.info/ and let it run, copy the ID number and post it back to us.
bp6642
10-11-2010, 06:39 PM
When I click on any channel through the iPad it does not work. Used to work fine now that's all I get is a circle turning. And no tv. Still works fine on my iPhone from same location. Please help.

I have same problem. Works OK on WiFi but not on Vodafone 3G connection I also get the circle and no programme on any channel. Was working about 2 weeks ago.
TVC_Colwal
10-11-2010, 07:06 PM
I have same problem. Works OK on WiFi but not on Vodafone 3G connection I also get the circle and no programme on any channel. Was working about 2 weeks ago.

Go to this address http://supportstats.info/ and let it run, copy the ID number and post it back to us.

Could you also install this and then give us the result after the test and post it here. http://itunes.apple.com/app/speedtest-net-mobile-speed/id300704847?mt=8

edit:
Why doesn't anyone stay here for help?
We are not Virgin or Sky and we try to deal with issues right away.
Zincubus
05-01-2011, 03:57 PM
It says my iPAD cannot download Adobe Flash and so I can't use TV CatchUP
TVC_Colwal
05-01-2011, 04:12 PM
It says my iPAD cannot download Adobe Flash and so I can't use TV CatchUP


Hmmm, if you looked at the home page (http://www.tvcatchup.com/) you would see the ipad link (http://www.tvcatchup.com/ipad.html) which would have taken you to this link (http://ipad.tvcatchup.com/) which was made for the iPad where you do not use flash:struggle:

I struggle to understand why people would think we would put up that it works on the ipad.... Oh never mind:~
Zincubus
05-01-2011, 04:53 PM
I did follow the iPad link as it happens !!

Hopefully the link you have provided will be more useful .
TVC_Colwal
05-01-2011, 04:57 PM
It is the same link :)
Zincubus
05-01-2011, 05:25 PM
All I know is I tried the IPAD link many times and found myself in an ongoing loop , going nowhere .

I followed YOUR link and it worked , for that I am eternally grateful. :)
andycooke
12-01-2011, 08:31 PM
You are aware that the supportstats.info doesn't work on the iPad right?

Serious question - do you own an iPad for testing?
TVC_Colwal
12-01-2011, 09:39 PM
You are aware that the supportstats.info doesn't work on the iPad right?

Serious question - do you own an iPad for testing?
I was referring to his computer and to run the test on that i.e. WiFi
Admittedly, I didn't read the post through fully.