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Forum: Bug Report

If you find a bug, please report it here.

  1. Server Error

    I've tried TV catchup on both IE and chrome and with IE I get nothing at all and with chrome I get an instant 'Server Error' message which reads: ...

    Started by stormgirlz‎, 15-06-2013 06:28 PM
    server error
    • Replies: 3
    • Views: 43
    15-06-2013, 08:01 PM Go to last post
  2. Flash: What on earth just happened?

    So I am happily watching channels, I go to watch channel 5 and all of a sudden I need to install Flash? WTF? Confused is not the word! :struggle:

    Started by Belladonic‎, 14-05-2013 07:01 PM
    • Replies: 7
    • Views: 153
    11-06-2013, 06:07 PM Go to last post
  3. Not a streaming issue

    or a broken channel, and not a TVC bug either, from what I can gather, but thought it best to report here. Last night any channel I tried I got...

    Started by daveangel‎, 07-06-2013 06:17 AM
    • Replies: 4
    • Views: 105
    07-06-2013, 06:10 PM Go to last post
  4. Lag...

    I'm in central region.. I'm getting constant lag across multiple channels and this has been occurring over the past few days too. I'm not getting...

    Started by neilwestham‎, 01-06-2013 08:36 PM
    • Replies: 1
    • Views: 67
    01-06-2013, 09:15 PM Go to last post
  5. Cache Error

    Getting an increasing amount of cache errors with TVC lately. Big Red Banner saying so even when all cookies and cache have been cleared. Can sort...

    Started by Belladonic‎, 06-05-2013 09:02 PM
    • Replies: 3
    • Views: 153
    06-05-2013, 10:01 PM Go to last post
  6. cant see the screen

    im using my phone (lg l3) and i cant see the screen because it keeps saying loading even though i can hear it the loading image wont go. please...

    Started by Alirashid123‎, 16-12-2012 07:21 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 36
    • Views: 433
    05-05-2013, 12:49 PM Go to last post
  7. More 4

    Having a problem with More 4 in that when I select it from the TV Guide all that appears is a blank black screen?

    Started by Monkit‎, 01-04-2013 01:12 PM
    • Replies: 4
    • Views: 172
    01-04-2013, 02:04 PM Go to last post
  8. It's happening again - wrong regional broadcast!

    Account shows I am in Cambridge Requests Anglia Shows MERIDIAN!

    Started by Belladonic‎, 29-03-2013 05:38 PM
    • Replies: 2
    • Views: 192
    29-03-2013, 07:26 PM Go to last post
  9. adobe flash permission

    Linux/ Ubuntu 21.10 64bit. I keep getting adobe flash permission right on top of the screen The problem is you can't touch it with the mouse, and...

    Started by cailsum‎, 19-03-2013 06:36 PM
    • Replies: 4
    • Views: 302
    20-03-2013, 02:03 PM Go to last post
  10. Exclamation Mouse Disappears on other screens in Full screen.

    Hi! I have encountered a problem with the web player in which when viewing a channel in full screen on one of my monitors, after clicking on...

    Started by Mstratford‎, 13-03-2013 03:26 PM
    • Replies: 6
    • Views: 213
    13-03-2013, 08:27 PM Go to last post
  11. Red flashing

    Hi team, I'm watching Channel 4 and getting red flashing constantly, can you help? Many thanks.

    Started by joweekssoprano‎, 09-03-2013 04:06 PM
    • Replies: 1
    • Views: 111
    09-03-2013, 05:02 PM Go to last post
  12. TV Guide gone screwy.

    Looks like some new improvement has gone wrong. Can the changes be backed out for further testing?

    Started by Frog_Hog‎, 20-02-2013 02:16 PM
    • Replies: 6
    • Views: 115
    21-02-2013, 09:26 AM Go to last post
  13. Install Flash???

    Watching channels as normal, decide to go to another channel, suddenly get this!!

    Started by Belladonic‎, 09-02-2013 11:42 AM
    • Replies: 3
    • Views: 97
    09-02-2013, 04:51 PM Go to last post
  14. Won't play channels

    Every time I try to watch a channel it wont let me. It lets me see the starting advertisement but when it ends a message comes up saying "We are...

    Started by JAAshard‎, 31-01-2013 06:07 PM
    • Replies: 3
    • Views: 184
    01-02-2013, 05:23 PM Go to last post
  15. flash player keeps crashing, but only when a channel is loading

    help me, i have the most recent flash player updates so dont know why it keeps happening

    Started by duanetroy‎, 28-01-2013 06:07 PM
    • Replies: 1
    • Views: 83
    28-01-2013, 06:41 PM Go to last post
  16. New Web Player - aspect ratio control does not work. (programme dependant)

    5pm on ITV3 (On The Buses film) New-web-player displays the programme stream as 4:3 and the on-screen control has no effect in changing displayed...

    Started by Frog_Hog‎, 23-09-2012 04:40 PM
    • Replies: 1
    • Views: 103
    20-01-2013, 03:05 PM Go to last post
  17. Unhappy Does not detect im in uk

    Hi I have been happily using the Android App for a while now with no problems till now. When I go to watch it it says my isp detects im not in the...

    Started by Ants1roses‎, 16-12-2012 06:39 PM
    • Replies: 2
    • Views: 84
    24-12-2012, 11:15 PM Go to last post
  18. Video Canvas and Page Layout

    It all seems out of line!!

    Started by Belladonic‎, 30-11-2012 08:03 PM
    • Replies: 3
    • Views: 95
    30-11-2012, 09:13 PM Go to last post
  19. The order of things...

    Some time ago I remember making the suggestion that as soon as you hit your tv catchup bookmark, it seemed to me to be wise to see the program...

    Started by jAZZbASS‎, 24-11-2012 06:35 PM
    • Replies: 1
    • Views: 62
    24-11-2012, 06:43 PM Go to last post
  20. The curse of the Matchstick!

    If I browse on another page/tab and then come back to TVC I always seem to have a matchstick on the screen!! I click the screen and it disappears...

    Started by Belladonic‎, 31-10-2012 08:09 AM
    • Replies: 5
    • Views: 77
    31-10-2012, 09:49 AM Go to last post
  21. new player sound issues

    sound is lost when switching to full screen with new player, plus often buffering or losing signal , no such issues with old player. system is...

    Started by thanis‎, 16-10-2012 07:24 PM
    • Replies: 0
    • Views: 61
    16-10-2012, 07:24 PM Go to last post
  22. Issues

    Can someone please tell me A) why ITV4 stopped playing on the new player but plays ok on the old player. B) why the video quality keeps changing from...

    Started by Monkit‎, 15-10-2012 06:55 PM
    • Replies: 5
    • Views: 74
    15-10-2012, 07:23 PM Go to last post
  23. "We are unable to connect to the network " Problem?

    I have just started using this service and for some reason I am getting this message everytime. "We are unable to connect to the network " I'm...

    Started by Rustywill‎, 07-10-2012 02:45 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 1,088
    07-10-2012, 10:29 PM Go to last post
  24. Itv 2

    Hi guys having a much needed day off and watching some bubble gum tv. Having probems with ITV 2 sticking on both firefox and IE9?

    Started by Monkit‎, 04-10-2012 03:02 PM
    • Replies: 8
    • Views: 81
    04-10-2012, 03:39 PM Go to last post
  25. loading guide

    seem to have an issue on ITV1 with a loading tv guide...thing is, is i havnt clicked on the guide and i need to refresh, done it twice and seems...

    Started by 37408‎, 02-10-2012 06:20 PM
    • Replies: 9
    • Views: 89
    02-10-2012, 07:14 PM Go to last post
  26. loading tv guide over picture

    trying to watch ch4 but keep getting message over screen "loading tv guide". This does not go away and the picture underneath is about 50% opacity

    Started by denton1‎, 02-10-2012 06:44 PM
    • Replies: 2
    • Views: 57
    02-10-2012, 06:50 PM Go to last post
  27. Quest just changed the program

    "American Chopper" was playing and at 7.30pm it changed to "How its made" Suppose to be American Chopper 7pm-8pm and then Mythbusters 8pm-9pm

    Started by Pinger‎, 24-09-2012 06:37 PM
    • Replies: 3
    • Views: 86
    24-09-2012, 07:01 PM Go to last post
  28. Colgate ad never ends!

    After playing ad never starts tv stream. Only shows last frame of ad. Pretty poor service. Will have to try something better.

    Started by HambshireBubble‎, 21-09-2012 06:39 PM
    • Replies: 9
    • Views: 111
    24-09-2012, 07:03 AM Go to last post
  29. Full screen

    Hi Guys really struggling with full screen button, new or old player, any channel, buttons are dead. I am also noticing that the flash adverts...

    Started by jAZZbASS‎, 21-09-2012 10:02 AM
    • Replies: 2
    • Views: 82
    21-09-2012, 10:18 AM Go to last post
  30. Advert causes Flash to crash.

    The current Judge Dredd advert always causes the Flash player to crash. Often ending in a loop of play advert -> crash player -> reload page ->...

    Started by Frog_Hog‎, 28-08-2012 12:10 AM
    • Replies: 1
    • Views: 144
    28-08-2012, 12:37 AM Go to last post
  31. Sound goes when in fullscreen mode on new player

    Using the new player in chrome, when I go into fullscreen mode the sound disappears. Usually comes back when I exit fullscreen, but not always. This...

    Started by Sn0wballii‎, 17-08-2012 08:30 PM
    • Replies: 0
    • Views: 94
    17-08-2012, 08:30 PM Go to last post
  32. Question Google Chrome Full Screen Option In New Web Player

    Hi TVC, Great new web player by the way! Loving it. Except the little issue with the full screen option in Google Chrome. What happens is...

    Started by KezLad2K00L‎, 07-08-2012 04:56 PM
    • Replies: 1
    • Views: 298
    08-08-2012, 05:39 PM Go to last post
  33. Forever stuck in 'Loading channels' Safari on Mac 10.5

    Ive installed latest flash player for mac 10.5, Ive cleared cache but I still have problems where channels are loading and then it is stuck like that...

    Started by bigdoogal‎, 01-08-2012 08:35 PM
    mac10.5, safari
    • Replies: 5
    • Views: 355
    06-08-2012, 03:34 PM Go to last post
  34. TV Guide Unusable

    Hi. The TV Guide seems to have lost all its CSS markup and appears as a long list on a black background with none of the channels clickable. Sorry...

    Started by Rabbit28‎, 29-07-2012 08:37 AM
    • Replies: 6
    • Views: 221
    29-07-2012, 04:53 PM Go to last post
  35. Loading channel

    On all channels I keep getting the TVC logo and the legend loading channels underneath it but nothing happens.. no adverts... zilch??

    Started by Monkit‎, 26-07-2012 01:39 PM
    • Replies: 3
    • Views: 254
    26-07-2012, 01:49 PM Go to last post
  36. Unhappy your site keeps

    when i click on tvcatchup it keeps saying kill page why?

    Started by Nikon10134‎, 20-07-2012 04:20 PM
    • Replies: 1
    • Views: 162
    20-07-2012, 08:51 PM Go to last post
  37. static.tvcatchup.com offline ?

    I just tried to watch some tvcatchup only to be given an error saying adblocking is preventing viewing, which I know not to be the case, especially...

    Started by AverageJoe‎, 17-07-2012 10:46 PM
    • Replies: 3
    • Views: 295
    18-07-2012, 09:49 PM Go to last post
  38. TV Guide?

    Same old story with the TV Guide then...Mission Impossible Ch4 18:40-21:00..I don't think so...is this a Mission Impossible to sort out as it's been...

    Started by Monkit‎, 07-07-2012 06:49 PM
    • Replies: 9
    • Views: 218
    08-07-2012, 12:55 PM Go to last post
  39. Just signed up, only get blank screen

    Whichever channel I choose I just get 'checking services, please wait' and a blank screen. I have just signed up and my isp is talktalk. I am using a...

    Started by angelfire4xx‎, 15-06-2012 11:01 AM
    • Replies: 2
    • Views: 123
    15-06-2012, 11:04 AM Go to last post
  40. Full screen channel selection

    Hi there It's been bugging me for ages that when you're in Full Screen mode and you try to go to the channel selection you can't see above ITV2 on...

    Started by djwhisky‎, 13-06-2012 05:09 PM
    • Replies: 2
    • Views: 140
    13-06-2012, 05:56 PM Go to last post
  41. Full Screen option no longer works

    For the last week or so the Full Screen option has not been working. Can you help? Thanks

    Started by SallyPlowman‎, 07-06-2012 12:08 PM
    • Replies: 4
    • Views: 247
    08-06-2012, 08:17 AM Go to last post
  42. Small thing

    Watching ITV 2 but says im watching 5*?

    Started by willboy‎, 27-05-2012 11:49 PM
    • Replies: 3
    • Views: 206
    28-05-2012, 01:46 PM Go to last post
  43. 5USA Offline Image

    There is no image for 5USA when it is offline, as it is now. Just looks a bit odd.

    Started by Jamesay‎, 02-05-2012 01:44 AM
    • Replies: 2
    • Views: 148
    03-05-2012, 01:26 PM Go to last post
  44. noise on wallpaper in Firefox

    image attached showing blue line noise on background image

    Started by dwmusic‎, 26-04-2012 01:29 AM
    • Replies: 3
    • Views: 185
    01-05-2012, 10:27 PM Go to last post
  45. Exclamation channel not playing following ad

    Hi Recently you have added a new ad for appliances online. However, after this has finished playing it then doesn't load the channel at all. I...

    Started by efilsgod‎, 20-03-2012 05:32 PM
    advert, bug, channels
    • Replies: 5
    • Views: 264
    20-03-2012, 08:02 PM Go to last post
  46. Black screen

    http://supportstats.info/my/9013.html

    Started by honeydave‎, 01-03-2012 05:10 PM
    • Replies: 2
    • Views: 309
    01-03-2012, 05:23 PM Go to last post
  47. Player doesn't load in Chrome

    Hi guys, Sorry if this has already been treated but for about two weeks or so, I can't watch anything on Chrome. Before I was stuck on "Checking...

    Started by frano9‎, 28-02-2012 06:03 PM
    • Replies: 1
    • Views: 403
    28-02-2012, 06:16 PM Go to last post
  48. Channels in player cut off

    Started by Arkane‎, 15-02-2012 07:06 PM
    • Replies: 1
    • Views: 253
    15-02-2012, 07:15 PM Go to last post
  49. Audio Lag on Channel 5

    or Lip Sync if you will. Quite a delay between the picture and the audio.

    Started by Arkane‎, 10-02-2012 10:25 PM
    • Replies: 2
    • Views: 324
    11-02-2012, 12:38 AM Go to last post
  50. Black screen

    Today 20.22 black screen - tried suggestions of re-logging on without any affect. Any other suggestions? Jamdon

    Started by jamdon‎, 09-02-2012 07:24 PM
    • Replies: 4
    • Views: 833
    10-02-2012, 06:56 AM Go to last post

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