Virgin media national no fair usage policy

[mix101]

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I used to have my broadband connection through virgins fibre optic cable which was 10 mbs. This was throttled every day and would constantly see my speed go down to about 1mbs if that. I moved about 4 months ago and the building I moved into has no fibreoptic cables connected to it even though they began building it in early 2008, so I had to have my broadband through a BT line. I thought about having it all with BT but decided to stick with virgin as they offered me a great deal. I went for the 8mbs connection which I have never got and the maximum i get is just under 7 mbs which isnt to bad. The difference is that this speed stays constant no matter how much I download and the upload speed is better than the fibre optic broadband I used to have with virgin. So its actually been better then the old 10mbs which im quite pleased about. Im just wondering have I somehow come off there radar and is there anyone else who has noticed the same thing when being with virgin media national?

[TVC_NickUK]

I had Virgin Media for i think between 3-6 Months and they throttled us 24/7, my dad is quite a heavy downloader and can clock up a good 80-120GB per month quite easily. Virgin Media didn't like this and gave us a meer 50kb/s and 500ms Pings. I play games alot and with 500ms when playing in a match and have to have high consontration and keeping the aim up the lag does not help what so ever.

Virgin Media's Fair Usage Policy is quite a joke, there support is the biggest joke of them all, they know you have been throttled but want you to go through the SAME thing everytime

Steps are here -> Take face plate off front of main BT Connection in house -> Plug internet into there -> Try then.

But that didn't solve anything, by the end of the 3 Months i phoned the jokers up and told them to cancel the account and provide me with a MAC Code asap, which they asked us to pay a £40 disconnection fee, my world were quite nicely "and you can sod off" so after 20 Minutes of arguing with this stupid support guy who had no clue he said he would get hold of his "Supervisor" in which they said they would not charge us £40 d/c fee.

Out of them all i am now with BT at my Mum's and Dan can tell you he does not get good speeds, however i have the other way. I am getting 8-11mbps straight down constant with low pings, i have to admit my download habbits are not friendly i download quite a bit and when i can download nearly a GB in 20 Minutes when i was downloading a new copy of Ubuntu 9.04 i don't have to wait long.

[mix101]

So you was on virgin media national and they was restricting your download speed. And I have not have them do that once since I have moved. How would tsking off the face plate and going straight in to there solve any issues anyway. I think they have somehow lost me on there radar as I can download constantly all day with them not restricitng me in the slightest.

[w3rr4]

Take face plate off front of main BT Connection in house

Surely that has no effect on the connection?

[blowngo2]

So you was on virgin media national and they was restricting your download speed. And I have not have them do that once since I have moved. How would tsking off the face plate and going straight in to there solve any issues anyway. I think they have somehow lost me on there radar as I can download constantly all day with them not restricitng me in the slightest.

With getting straight into the master socket, you remove the option of extension wiring interfering with the connection. You can do more under there too, such as removing any wiring that may be connected without need. There are cover plates that you can buy that do a similar thing, without you needing to fiddle so much costing, off the top of my head, just over £11 ish.

It's the 1st bit that's important, ref. extension wiring, but many users improve their speeds by adjusting the main socket wiring too. If I can find the link to info on this, which may also be on this TVC site, then Ill paste it in.

[Belladonic]

the socket behind the fascia is the test socket and gives a cleaner line apparently.

[gareth86]

the socket behind the fascia is the test socket and gives a cleaner line apparently.

Hmm sometimes depending on how old or good the bt faceplate is, it can reduce the noise on the line (more room for more speed). Best option is to get an ADSL faceplate which generally have the best filters. If you have more than one phone then you can get an ADSL Master faceplate so you don't need to have filters on any sockets, it is filtered on entry point.

[mix101]

My building was built about a year ago so do you think I should change to an adsl faceplate or would it be new enough. Has anyone else not been been restricted on there broadband speed before. It just seems so strange no matter how much I download it just stays the same.

[gareth86]

My building was built about a year ago so do you think I should change to an adsl faceplate or would it be new enough. Has anyone else not been been restricted on there broadband speed before. It just seems so strange no matter how much I download it just stays the same.

Having an ADSL faceplate will have no effect whatsoever on having your speed restricted/throttled. It will only effect your maximum achievable speed and in some cases line stability.

Highly doubt you need an adsl faceplate if your house is that new, shouldn't think there'd be anything faulty about the BT one. Was just an extra piece of info that master faceplates are always very useful if you have more than one phone or/and don't like having filters hanging all over the place.

[sam3]

My speed gets limited too while downloading.

I usually get around 9.85 mb/s , but if you start downloading the speed drops down to 2.5mbs and if you keep downloading it drops even lower to 1.5mb/s .

So i tried restricting all download to off peek times (to see if i could get the high speed) and they still throttled my speed

But i was originally paying for a 2mb connection and got upgraded to 10 mb for free, So its still faster than what i used to get (but I will probably go with a different company after the contract runs out).